How do I send feedback or contact support from the app?

The menu has two ways to reach us under Support. With Feedback you send a message straight from the app, and the reply also arrives in the app. With Get Support you find the FAQ, the support page on kuno.fit and our email address.

How to send feedback

  1. Open Feedback

    Tap the menu icon menu in the top right, scroll to Support and tap feedback Feedback.

  2. Choose the kind of feedback

    Under What kind of feedback? tap Suggestion, Problem, Compliment or Other. If you like, give 1 to 5 stars under How satisfied are you with the app?. This is optional.

  3. Write your message

    Type your message under Your feedback. For a problem, tell us what you did and what happened. Under Screenshots (optional) you can add up to three images from your photos with add_photo_alternate.

  4. Send it

    Tap Send feedback. The button works as soon as you have typed something. You see Thanks for your feedback! and the form closes.

How to contact support

  1. Open Get Support

    Open the menu menu and under Support tap chat_bubble Get Support.

  2. Choose how you want help

    You see three options:

    Frequently asked questionsPairing, measurements, battery, privacy, and more
    Support on kuno.fitArticles, tutorials, and contact form
    Email usinfo@kuno.fit
  3. Read, search or email

    Frequently asked questions opens the FAQ in the app. Support on kuno.fit opens the contact page in your browser. Email us opens your mail app with a new email to info@kuno.fit.

Good to know

  • forum You read the reply in the app. When the Kuno team replies to your feedback, you get the message Reply to your feedback when you open the app. Tap View. Below the form, Your feedback lists everything you sent before, with Reply from Kuno or Awaiting reply.
  • smartphone The app includes your app version and whether you use an iPhone or Android. You don't need to mention that yourself.
  • wifi_off Seeing Could not send feedback. Try again later.? Check your internet connection and tap Send feedback again. Your text stays in place.
  • content_copy No mail app on your phone? Then the app copies the email address to your clipboard and shows Email copied to clipboard. Paste it into the email service you use.
  • schedule We typically reply within one business day. For warranty or shipping questions, please include your order number in your email.
  • person As a guest you can also send feedback and read replies.
  • arrow_forward Also read: Where can I find the FAQ, the terms of service and the privacy policy?

Prefer to look it up yourself first? The FAQ in the app answers the most common questions.