I forgot my password. How do I set a new password?

Can't remember your password? You set a new password in the app itself with a code you receive by email. There is no link to click.

How to set a new password

  1. Tap Forgot password?

    You find Forgot password? on the login screen, right below the Password field.

  2. Request a code

    Enter the email address of your account and tap Send code.

  3. Open the email

    You receive an email with a reset code. Keep the app open in the meantime.

  4. Enter the code and your new password

    Enter the Reset code and a New password and tap Reset password. You are then logged in right away.

No code received?

  • mark_email_unread Check your spam folder. The email can end up there, especially the first time.
  • alternate_email Check the email address. You only receive a code at the address you created your account with.
  • schedule Request a new code. After one minute you can tap Send a new code. Then use the code from the most recent email.
  • person_off Did you start as a guest? Then you have no password and cannot reset it either. A guest account is not linked to an email address.